Responsible Gaming
Introduction
Online pokies should be enjoyed as entertainment only, not as a way to earn money or solve financial problems. Gaming outcomes are determined by chance, and the house always has a mathematical advantage. If you find yourself gambling more than you can afford to lose, it's time to seek help.
Age Verification
All players must be 18 years of age or older to participate in online gambling in New Zealand. If you are under 18, please do not access gambling services. Licensed operators are required to verify your age and identity before allowing you to play.
Warning Signs of Problem Gambling
If you recognise any of the following signs in yourself or someone you know, problem gambling may be developing:
- Chasing losses by gambling more to recover money lost
- Hiding gambling activity or lying about time and money spent
- Gambling with money needed for essentials (rent, food, bills)
- Neglecting work, family, or social responsibilities due to gambling
- Feeling anxious or irritable when unable to gamble
- Needing to gamble with increasing amounts to achieve the same excitement
- Failed attempts to cut down or control gambling
- Borrowing money or using credit to fund gambling
- Experiencing mood swings or depression related to gambling losses
Self-Help Tools
Most reputable online gaming operators provide responsible gaming tools to help you maintain control:
- Deposit Limits: Set a maximum amount you can deposit within a specific timeframe (daily, weekly, monthly)
- Loss Limits: Restrict the amount of money you can lose during a gaming session
- Reality Checks: Receive periodic reminders of how long you've been playing and how much you've wagered
- Session Time Limits: Set automatic session timeouts to prevent extended play
- Self-Exclusion: Voluntarily exclude yourself from accessing gaming platforms for a set period (days, months, or years)
Use these tools proactively to maintain healthy gaming habits.
Support Organizations in New Zealand
If you or someone you know needs help with problem gambling, these organisations provide free, confidential support:
New Zealand
- Problem Gambling Foundation (PGF)
Phone: 0800 664 262 (free and confidential)
Website: www.pgf.nz
Services: Counselling, support groups, and resources for problem gambling - Gamblers Anonymous Aotearoa New Zealand
Phone: 0800 GAMBLER (0800 426 2537)
Website: www.gamblersanonymous.org.nz
Services: 12-step peer support meetings across New Zealand
International Support (if accessing from abroad)
- Australia: Gambling Help Online – www.gamblinghelponline.org.au
- United Kingdom: GamCare – www.gamcare.org.uk | GamStop – www.gamstop.co.uk
- Canada: Responsible Gambling Council – www.responsiblegambling.org
- United States: National Council on Problem Gambling – www.ncpgambling.org
Take Action Today
If you suspect you have a problem with gambling, seek help immediately. Problem gambling is a treatable condition, and support is available. Contact one of the organisations listed above—they provide free, confidential assistance and can connect you with counsellors and support groups in your area.
Remember: reaching out for help is a sign of strength, not weakness. You don't have to face this alone.